Frequently Asked Questions
Everything you need to know about shopping with Pepe Ganga Online
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as local payment options like PSE, Efecty, and various digital wallets for your convenience.
How long will it take to receive my order?
Delivery times typically range from 2 to 5 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
Items can be returned within 30 days of purchase, provided they are in their original packaging, unused, and with all tags attached. Please note that certain categories like underwear or personal care products may be excluded for hygiene reasons.
Do you offer international shipping?
Currently, Pepe Ganga Online focuses on providing the best service within the national territory. We do not offer international shipping at this time.
How can I track the status of my order?
You can track your order by logging into your account on our website and visiting the 'My Orders' section, or by clicking the tracking link sent to your registered email address.
Are the products sold online the same as in physical stores?
Yes, we offer the same high-quality brands and products online as we do in our physical locations. However, online customers may occasionally have access to exclusive web-only promotions and stock.